Legal
At MyFamilyOfficer, we are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your personal information.
Last Updated: 28 March 2026
This Privacy Policy applies to the services provided by Treasury Services Group Pty Ltd(ABN 89 123 878 384) ("we," "us," or "our") through the MyFamilyOfficer platform ("Service").
Our registered address is:
Suite 40For privacy-related enquiries, please contact our Privacy Officer at privacy@tsg.com.au.
We collect personal information that is reasonably necessary for, or directly related to, the provision of our Service. The types of information we may collect include:
We collect this information directly from you when you register for an account, use our Service, or contact us. We may also collect information from third parties where you have authorised this (for example, from your financial adviser or accountant).
We collect and use your personal information for the following purposes:
If you choose not to provide certain personal information, we may not be able to provide you with our Service or particular features of our Service. For example, we cannot create an account for you without your name and email address.
We may disclose your personal information to the following categories of third parties, solely for the purposes described in this policy:
We do not sell or rent your personal information to any third party.
Your personal information is hosted and processed in Australia. We do not currently transfer personal information to recipients located outside of Australia. If this changes in the future, we will update this policy and ensure that any overseas recipients are subject to enforceable obligations to protect your information in accordance with APP 8.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These measures include:
No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by law. Specifically:
When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it in accordance with APP 11.2.
Under APP 12, you have the right to request access to the personal information we hold about you. To make an access request, please contact our Privacy Officer at privacy@tsg.com.au.
We will respond to your request within 30 days. In some circumstances, we may need to verify your identity before providing access. We will provide access free of charge unless the request requires an unreasonable diversion of resources, in which case we will notify you of any applicable fees before proceeding.
There are limited circumstances where we may refuse access as permitted under the Privacy Act. If we refuse access, we will provide you with written reasons for the refusal and inform you of the mechanisms available to complain about the refusal.
Under APP 13, you have the right to request the correction of any personal information we hold about you that you believe is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
To request a correction, please contact our Privacy Officer at privacy@tsg.com.au. We will respond to your request within 30 days.
If we correct your information and have previously disclosed it to a third party, we will take reasonable steps to notify that third party of the correction (unless it is impracticable or unlawful to do so).
If we refuse to correct your information, we will provide you with written reasons for the refusal. You have the right to request that a statement be associated with the information noting that you consider it to be inaccurate, out-of-date, incomplete, irrelevant, or misleading.
In the event of an eligible data breach as defined under Part IIIC of the Privacy Act 1988 (the Notifiable Data Breaches scheme), we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
If you believe we have breached the Australian Privacy Principles or have a complaint about how we handle your personal information, you may lodge a complaint with us by contacting our Privacy Officer:
Email: privacy@tsg.com.au
Post: Privacy Officer, Treasury Services Group Pty Ltd, Suite 40, Cottesloe Central, Cottesloe WA 6011
We will acknowledge receipt of your complaint within 7 days and aim to resolve it within 30 days. We will keep you informed of the progress and outcome of your complaint.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
We maintain an internal privacy management plan that covers our governance framework, data flow mapping, staff training obligations, breach response procedures, and regular review cycles. This plan is reviewed annually or when there is a material change to our data handling practices, in accordance with APP 1.3.
This Privacy Policy is governed by the laws of Western Australia, Australia, and the Commonwealth Privacy Act 1988.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Email: privacy@tsg.com.au
Post: Privacy Officer, Treasury Services Group Pty Ltd, Suite 40, Cottesloe Central, Cottesloe WA 6011